We are very experienced both in serving as coaches to transitioning executives, and also in helping personnel involved in knowledge-sharing initiatives. Besides helping to set up and manage such programs, we can support your people when they run into novel or difficult situations.
When executives or experts leave or transition to new jobs, their personal relationships and the knowledge that they have about customers, products and services, and internal operations go with them. Exit interviews do not begin to capture their most valuable knowledge. We have proven methods for capturing and transferring that knowledge, including the option of the latest mind–mapping technology. We can help ensure that you do not risk missteps of omission and commission during the transition or incur the costs of rework, i.e., the successor's re–learning what the out–going executive or expert already knew.
The role of knowledge sharing coach is new to most organizations, but is increasingly needed as the critical value of managing knowledge capture and transfer is recognized. We can train such coaches and provide them with proven tools and techniques.