In order for organizations to assign resources to the identification, capture, and sharing of business–critical, experience–based knowledge, managers have to understand why such investments are essential to the future well–being of the organization. Professor Dorothy Leonard is not only an acknowledged expert in the field of knowledge management, but is an accomplished, lively and enthusiastic speaker who can engage even large audiences in discussion. Organizations as various as Brazil's huge Expomanagement Convention or The Society of Human Resource Managers have invited her to present keynote addresses. Other organizations such as Shell Oil, Qualcomm or G.E. Global Research have engaged her to help set a knowledge-sharing agenda for their specific organizations by speaking to groups of upper managers about the need to identify, transfer and rebuild Deep Smarts™ (business-critical, experience-based expertise).